Quality Homes
Quality Homes (“Quality”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
“Personal information” means information that can be used to identify an individual. This includes contact information (such as name, address, email address, and telephone or mobile phone number), information related to home plans, specifications, projects, and transactions, and other details necessary to provide our products and services.
Personal information may also include demographic and preference-based information voluntarily provided by individuals for the purpose of understanding customer needs, improving our services, and delivering relevant communications.
We may collect limited demographic information, such as general age range, household characteristics, or expressed interests, where voluntarily provided. This information helps us better understand our audience, ensure our marketing efforts are directed to an appropriate audience, and tailor our services and communications.
Providing demographic information is optional and is not required to engage with Quality Homes or to receive our services.
Quality Homes does not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our products, services, and marketing communications are intended for adults.
We collect personal information when you:
Information may be collected directly from you or automatically through our website (for example, via contact forms or basic analytics).
We use personal information for purposes including, but not limited to:
We only use personal information for purposes that a reasonable person would consider appropriate in the circumstances.
With your consent, Quality Homes may send you marketing or informational email communications, including newsletters, promotions, updates, and service-related announcements.
You may withdraw your consent at any time by using the unsubscribe link included in every email or by contacting us directly.
With your consent, Quality Homes may send you text messages (SMS) related to promotions, updates, services, or other marketing communications. Message frequency may vary.
When you opt in to receive SMS messages, we may collect:
SMS messages are delivered using third-party messaging service providers and mobile carriers who process this information solely for the purpose of delivering messages on our behalf and are required to protect your information.
You may withdraw your consent at any time by replying STOP to any text message or by contacting us using the information below. Message and data rates may apply depending on your mobile carrier.
Quality Homes obtains consent to collect, use, and disclose personal information as required by law. Consent may be express or implied depending on the nature of the information and the circumstances under which it is provided.
Consent for marketing communications, including email and SMS, is voluntary and may be withdrawn at any time.
Quality Homes does not sell, rent, or trade personal information.
We may disclose personal information only in the following circumstances:
Service providers are provided only with the information necessary to perform their services and are contractually restricted from using it for any other purpose.
We take reasonable physical, administrative, and technical measures to safeguard personal information against loss, theft, unauthorized access, disclosure, copying, or modification.
Personal information is stored in secure systems and access is limited to authorized personnel. While we take appropriate precautions, no method of electronic transmission or storage is completely secure.
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements. When no longer required, information is securely destroyed or anonymized.
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate or incomplete.
Requests can be made using the contact information below.
We may update this Privacy Policy from time to time. The most current version will always be posted on our website. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, your personal information, or our communication practices, please contact:
Quality Homes Website: https://qualityhomes.ca
By mail: Quality Engineered Homes Ltd. Attention: Privacy Officer R. R. #2 Kenilworth, ON N0G 2E0
By phone: 519-323-4208 ext. 244